6 September 2022
Mind Your Business: How real-time chatbots can help businesses convert more customers
Chatbots has been known as a great assistant helping businesses with answering customer questions that require immediate and personalised interactions. Smart chatbots are expected to advise and transfer the conversations to a live agent when needed. Regardless of its useful features, not all brands are ready to adopt such methods. Simon Ma, Director and Regional Manager for ASEAN, Freshworks shares more.

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