2 November 2023
Why It Matters: Finding the balance between AI innovation and human connection
Anyone feeling like AI is speeding up time in 2023. Everywhere we look there is innovation happening at what appears to be a faster rate than ever before.
And as businesses continue to grow and evolve, it is essential to work with various teams within an organisation to understand how to harness the power of AI without causing unnecessary upheaval. But how can companies find the balance between AI innovation with human connection?
Ricky Kapur, Head of Asia Pacific, Zoom shares his views.

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Listen to his previous podcasts:

7 June 2023
Under the Radar: Zoom on B2B customers; Stabilisation post-pandemic boom; Betting big on AI – Investment into Anthropic; Rollout of Zoom IQ features; Partnership with Grab to empower employee engagement
Can you imagine that it has been about three-and-a-half-years since the pandemic started and when all of us had to work remotely from home using video conferencing tools?
As the dust settles and as face-to-face meetings resume, we want to find out what’s next for companies providing video conferencing solutions, such as Zoom.
Speaking of Zoom, the company seems to be betting big on AI and enterprise customers for post-pandemic growth, with its venture arm Zoom ventures investing in Google-backed Anthropic to build reliable AI systems.
It also recently launched key features of its next generation AI smart companion called Zoom IQ, which help users generate summaries or even emails based on the content discussed in meetings. But to what extent will a focus on AI help position the company for future growth?
On Under the Radar, Drive Time’s finance presenter Chua Tian Tian posed these burning questions to Ricky Kapur, Head of Asia Pacific, Zoom.

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10 August 2021
Mind Your Business: Outlook and opportunities for a hybrid future in Singapore and APAC
Zoom recently announced their latest innovations, Zoom Events and Zoom Apps which would enable its users to increase collaboration, efficiency, productivity, and entertainment for its users. Ricky Kapur, Head of APAC, Zoom, shares more about these innovations and the importance of upgrading its platform during this period.

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