Chen Yongchang

Chen Yongchang, Head of Research and Consulting, Institute of Service Excellence, SMU

National Customer Satisfaction Levels Reach Record High
2018 was a great year for Customer Satisfaction, according to the latest results from the Customer Satisfaction Index (CSI) of Singapore. Chen Yongchang, Head of Research and Consulting, Institute of Service Excellence, SMU shares more on the results of the CSI survey, and what local businesses can take away from it.

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