Transamerica Life Bermuda's Excellent Customer Service Recognised at the Benchmark Wealth Management Awards
The award marks the third year in a row the company is lauded as a leader in the industry
HONG KONG, Jan. 16, 2020 /PRNewswire/ -- Transamerica Life (Bermuda) Ltd. (TLB), a leading High Net Worth (HNW) life insurer, has won the "Outstanding Achiever" award at the 10th Benchmark Wealth Management Awards in Hong Kong in the category for "High Net Worth Client Servicing".
Hazel Etherington (centre), COO of Transamerica Life Bermuda, celebrates Outstanding Achiever award with her team at the 10th Benchmark Wealth Management Awards.
TLB is a leading HNW life insurance company dedicated to serving only High Net Worth (HNW) and Ultra High Net Worth (UHNW) individuals. As the only pure HNW life insurance provider in Hong Kong, TLB has extensive experience in handling large sums assured and complex cases to support legacy and business planning for its clients.
TLB continually conducts targeted consumer research to gain key insights into the needs and preferences of the HNW customer. Over the years, TLB has accumulated a great deal of insights into the needs and desires of these customers and has used those insights to develop innovative, tailored products and initiatives to meet them.
TLB's innovative approach to servicing its HNW customers was applauded as a key differentiator for the company. In particular, this innovation is exemplified in its TLB Eminence program which it launched in 2018. TLB Eminence, is the first-ever value-added customer experience offering to be introduced by an insurance company in Asia. It is a new customer experience designed to enrich the lifestyles of TLB's most valued customers by offering them complimentary access to exclusive services such as professional luxury concierge, lifestyle and travel support as well as global security and evacuation services.
Hazel Etherington, Chief Operating Officer (COO) of TLB, speaking at the award ceremony in Hong Kong, commented, "Transamerica Life Bermuda is committed to helping our HNW customers achieve a lifetime of financial security and the peace of mind that comes with knowing their wealth is protected for generations to come. We continually strive to provide a 'luxury' approach to our customers, and work alongside our partners to provide the highest quality of service possible."
"We are very excited to win the Benchmark Wealth Management Awards - this being our third year receiving an award - as it is a recognition of our dedication to delivering exceptional service to our clients while delivering powerful financial solutions to them that protect and perform at the highest possible level," she added.
About Transamerica Life (Bermuda) Ltd.:
Transamerica Life (Bermuda) Ltd. (TLB) is a leading High Net Worth life insurance provider, dedicated to offering life protection to High Net Worth individuals, families and businesses across Asia and beyond. Transamerica has been in Asia for over 80 years and has been the pioneer in managing universal life portfolios since 1981. TLB was awarded International Life Insurer of the Year Award (Hong Kong) at the Asian Banking & Finance Insurance Asia Awards 2019. TLB is part of the Aegon Group, a leading, international financial services group providing life insurance, pensions and asset management based in The Hague, Netherlands. Further information about TLB is available here: www.transamericalifebermuda.com
Aegon's roots go back 175 years – to the first half of the nineteenth century. Since then, Aegon has grown into an international company, with businesses in more than 20 countries in the Americas, Europe and Asia. Today, Aegon is one of the world's leading financial services organisations, providing life insurance, pensions and asset management. Aegon's purpose is to help people achieve a lifetime of financial security. Further information about Aegon is available here: www.aegon.com.
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