Malcolm Koh, Zendesk

Malcolm Koh, Zendesk

5 February 2020
Making Sense of What Customers Want
As customer expectations continue to evolve, Zendesk has launched its latest Customer Experience (CX) Trends Report to help make sense of the big factors influencing these rapidly changing behaviours. Howie Lim finds out more from Malcolm Koh, APAC CX Strategist from Zendesk.

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11 September 2019
Omnichannel: The New Normal
The Customer Experience or CX is becoming more conversational with Whatsapp but what does this mean for consumers and brands? Also, increasingly, Omnichannel CX isn't just a "good-to-have", but rather becoming the new normal that brands will need - especially to help weather a gloomy economic forecast. We find our more from Malcolm Koh, Customer-in-Residence & Customer Experience Strategist at Zendesk.

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